Intersect Problem Solution and Defense

Problem Solution: Intersect Investment

University of Phoenix

Intersect Investment is a financial operate organization that has been struggling to compete in the financial industry. A varyation in the companys vision must be communicate to increase the node base and improve relationships that entrust aid them in at least attaining number three in the industry. Transformational change: The ability of and the process that leaders use to transform the very nature of an organization in pose to assistant ensure its success in the marketplace, (University of Phoenix, 2010). Intersect Investment revenue targets throw off fallen, employee turnover in the sales department is up 25%, and customer satisfaction is down 10%. Lyn Chens ability to proceed a top industry rating in customer satisfaction and her ability to inspire and motivate sales teams has minor and vocally opposes the change to a customer intimacy model. The thought of 360-degree feedback involves letting individuals compare their own perceived performance with behaviorally particular(prenominal) (and usually anonymous) performance information from their manager, subordinates, and peers, (Kinicki & Kreitner, 2003, p. 333). Because of the lack of hap communication, employees motivation has been affected and they seem to have a bother in how the companys goals are to be seeed. Research consistently has support goal setting as a motivational technique.



climb performance goals increases individual, group, and organizational performance, (Kinicki & Kreitner, 2003, p. 308). Goals set by chief operating officer Frank Jeffers are usually simple but non so easily achieved. It may seem simple to implement the goal of Jeffers new vision of customer intimacy in 12 months, but the new Executive VP of Marketing and Sales, Janet Angelo believes that arrival this goal will be challenging.

This idea will examine the problem solution analysis by following the problem-based learning model and the defense analysis will refer to the...

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